Uh oh! If you’ve made your way to this page, then something has gone wrong with your Bulk Nutrients experience – and we don’t like that happening! Have a read of this page to find out what we can do to help you.
My product(s) were damaged in transit
If you receive broken or damaged goods, first and foremost please do not dispose of them. If it’s possible, take a photo and attached it to the form below. This will help speed up the process of replacing your damaged products.
I received the incorrect products
Please do not open or dispose of any incorrect products sent to you. Instead, drop us a line below as soon as possible to let us know what you did receive compared to what you should have received. If it’s our fault we’ll happily send you the correct product(s) at no cost to you.
I changed my mind
We’ve all done it before – bought something then decided it wasn’t quite for us. We can help… if you haven’t opened the product.
There’s no restocking fee (like many online retailers have), but we do have a ‘one product per month’ policy to prevent the system from being abused. And due to health and safety reasons we can only accept change of mind returns on unopened products.
You’ll need to cover the shipping cost of returning the product to us, as well as any new product(s) to you. We can only accept change of mind refunds up until one month after the original purchase date.
Happy with that and want to get the ball rolling on a refund or product swap? Simply fill out the form below and specify ‘change of mind’.
The quality isn’t right
If you’ve already opened a product and feel there is a problem with product quality, then we’d like to hear about it. Please get in touch and specify ‘Product Quality’ in the form below. Let us know the batch code of the product (it will be printed on the same sticker the best before date is) as this is essential to us opening an investigation.
It is also essential for us to open an investigation that you do not dispose of the product, as we may require further details or its return.
Quality is extremely important to us, so before we do anything we open an investigation into the specific product and batch you received. If we can identify a problem with the batch, we’ll be more than happy to provide a replacement product from a corrected batch or full refund. We’ll also cover all shipping costs.